HELP US PROTECT YOUR PRIVACY

ISM may initiate an email to you asking for any type of personal information ONLY IF we have received notice from a third party (such as a payment processing service provider) that your account needs updated information. In such an event, ISM will always send you a secure email clearly describing the information that needs to be updated and instructions on how to securely update your information with ISM.

ISM uses encrypted, secure email to obtain personal information from you when you initiate a request to update your information.

Privacy Safety Tips:

• Keep your software (Operating system and internet browser) up-to-date.
• Make sure you have anti-virus software and a personal firewall enabled and current on your home PC.
• Be suspicious of any email that asks for personal information, requests your authentication, or indicates a problem with your ISM account.
• Be aware that legitimate companies do not ask customers to verify personal information by sending email or pop-up ads.
• Never respond to an email asking for your credit card information.
• Avoid sending personal and financial information by unsecure email.
• Never click on a link in an email if you are unsure of its origins, especially if the email asks for personal financial information.

If you receive a questionable email that contains ISM’s name or logo, do not reply by email and do not click on any links. If you have any concerns about an email that you have received call ISM toll free at: (800) 488-1474.