ISM may initiate an email to you asking for any type of personal information ONLY IF we have received notice from a third party (such as a payment processing service provider) that your account needs updated information. In such an event, ISM will always send you a secure email clearly describing the information that needs to be updated and instructions on how to securely update your information with ISM.

ISM uses encrypted, secure email to obtain personal information from you when you initiate a request to update your information.

Privacy Safety Tips:

If you receive a questionable email that contains ISM’s name or logo, do not reply by email and do not click on any links. If you have any concerns about an email that you have received call ISM toll free at: (800) 488-1474.

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